Shipping policy

Thank you for shopping with Cartens. This Shipping Policy explains how we process and deliver orders placed through our online store.

1. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders are not normally processed or shipped on weekends or U.S. public holidays.

Once your order has been shipped, you will receive shipping information or tracking details when available.

2. Shipping Times

Estimated delivery times may vary depending on your shipping destination, selected shipping method, and carrier.

Typical delivery timeframes are:

• United States: approximately 3–7 business days after processing.
• International orders: approximately 7–20 business days after processing, depending on the destination and customs procedures.

These are estimates only and are not guaranteed delivery dates.

3. Shipping Costs

Shipping costs are calculated and displayed during checkout based on the delivery address, order size, shipping method, and other applicable factors.

Any applicable shipping fees will be shown before you complete your purchase.

4. Tracking Information

When tracking is available, we will provide tracking information after your order has been shipped.

Please allow some time for the carrier's tracking system to update after the tracking number is issued.

5. Delivery Delays

Delivery times may be affected by circumstances outside our control, including:

• Carrier delays
• Severe weather
• Customs processing
• Holidays and peak shipping periods
• Incorrect or incomplete delivery information
• Natural disasters or other unforeseen events

We will make reasonable efforts to assist you when a shipment is delayed, but we cannot guarantee delivery dates controlled by third-party carriers.

6. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice that your shipping information is incorrect, please contact us as soon as possible at contatc@cartens.shop.

We will make reasonable efforts to update the address before the order is shipped. However, we cannot guarantee that changes can be made after an order has been processed or shipped.

7. Lost or Damaged Packages

If your package appears to be lost, delayed, or damaged during delivery, please contact us at contatc@cartens.shop.

For damaged packages, please provide photographs of the package and product when possible so that we can review the issue and assist you.

8. International Orders

International customers may be responsible for customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

These charges are generally not included in the product price or shipping fee unless specifically stated at checkout.

Customers are responsible for complying with applicable import requirements in their country.

9. Contact Us

If you have questions about shipping or your order, please contact us:

Cartens
San Leandro, California 94577, USA
Phone: +1 706-325-9854
Email: contatc@cartens.shop