Privacy policy
Cartens ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit or make a purchase through our online store.
1. Information We Collect
When you use our website or place an order, we may collect information such as:
- Your name
- Billing and shipping address
- Email address
- Phone number
- Order and transaction information
- Payment information necessary to process your purchase
- Information you provide when contacting customer support
- Device, browser, IP address, and website usage information
We only collect information that is reasonably necessary to operate and improve our store and provide our services.
2. How We Use Your Information
We may use your personal information to:
- Process and fulfill your orders
- Process payments and provide order confirmations
- Ship products to you
- Communicate with you about your orders
- Respond to customer service requests
- Prevent fraud and unauthorized transactions
- Improve our website, products, and services
- Send promotional communications where permitted by law and where you have provided appropriate consent
- Comply with applicable legal and regulatory requirements
3. Payment Information
Payments may be processed through third-party payment providers. We generally do not store your complete payment card information on our own systems.
Payment providers may collect and process your payment information according to their own privacy policies and security practices.
4. Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
- Keep our website functioning properly
- Remember preferences
- Understand how visitors use our website
- Improve website performance
- Support advertising and marketing activities where applicable
You can adjust your browser settings to refuse or delete cookies. Some website features may not function properly if cookies are disabled.
5. Sharing Your Information
We may share personal information with trusted third parties when necessary to operate our business, including:
- Payment processors
- Shipping and delivery providers
- Website hosting and technology providers
- Customer service providers
- Analytics and marketing providers
- Professional advisers
- Government authorities or law enforcement when legally required
We do not sell your personal information for money.
6. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
7. Data Retention
We retain personal information only for as long as reasonably necessary to provide our services, maintain business and transaction records, resolve disputes, prevent fraud, and comply with applicable legal obligations.
When information is no longer required, we may securely delete or anonymize it.
8. Your Privacy Rights
Depending on where you live, you may have certain rights regarding your personal information, including the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of certain personal information
- Request information about how your personal information is used or disclosed
- Opt out of certain marketing communications
- Exercise other rights provided by applicable privacy laws
To make a privacy-related request, contact us using the information below. We may need to verify your identity before completing certain requests.
9. Children's Privacy
Our website is not intended for children under the age required by applicable law to provide consent to the processing of their personal information. We do not knowingly collect personal information from children without appropriate authorization.
10. Third-Party Websites
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review their privacy policies before providing personal information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, or applicable legal requirements.
When we make changes, we will update the "Last Updated" date at the top of this policy.
12. Contact Us
If you have questions about this Privacy Policy or would like to exercise an applicable privacy right, please contact us:
Cartens
San Leandro, California 94577, USA
Phone: +1 706-325-9854
Email: contatc@cartens.shop